If you're worried about booking your holiday amid all the news reports surrounding the Coronavirus, you're not alone. We want to help you secure your holiday without worrying about what's going to happen in the event you are unable to travel.
So, if the FCO advises against ‘all but essential travel' to your chosen destination with less than 48 hours to travel,you're entitled to our full money back guarantee as follows:
The above are subject to any change costs imposed by the airline / hotel.
Is my money safe, if I want to change my trip location and the FCO doesn't specifically advise against travel to that location?
We have three options to protect your money in this situation, and will NOT charge you an admin fee:
1. Postpone your trip:our team will explore the possibility to postpone your trip to a later date and will not charge you an admin fee to make these changes. Depending on the cost of the newarrangements, you may be required to pay additional costs or be due a refund of the difference, which will be advised to you.
2. Change the destination of travel:our team will work with you evaluate the new locations you would prefer to travel to, and explore the possibility to move your trip to an alternate destination. Depending on the cost of the new arrangements, you may be required to pay additional costs or be due a refund of the difference, which will be advised to you.
3. Cancellation:the ability to cancel your trip in accordance with our terms and conditions, where cancellation charges are likely to apply. If this is your preferred option, we will work to limit the cancellation costs and will not charge you an admin fee. We will also provide all necessary documentation required by you insurance company without delay to see whether you are able to recover any of these costs.
Will Travel Insurance cover me?
Travel insurance policies may cover some out-of-pocket losses, and also help you to leave the area and return back to the your own country if you are advised to do so, and if you are unable to get assistance from any other source.
Is it safe to travel on planes?
The World Health Organisation (WHO) advises that research has shown that there is very little risk of any communicable disease being transmitted on board an aircraft.
See HERE for further information on transmission of communicable diseases on aircrafts.
Should I travel if I am over 65?
All we know for now is that generally, Coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.
What will happen if there is an Coronavirus outbreak at my location whilst on holiday?
This will depend on the advice that health authorities in the affected area are providing to local people. Follow this specific advice and then see if the Foreign and Commonwealth Office have updated their advice. You should speak to your healthcare provider or travel insurance company as soon as possible for further guidance.
Our Concierge Team will also be on hand, and will keep in contact with you to understand what advice you may have been given. We will always provide you with appropriate assistance if you are in difficulty. This will include providing any relevant information on health services, local authorities and consular assistance, in addition to in assisting you in communications and helping you to find alternative travel arrangements if possible and relevant to the situation.
What happens if my flights get cancelled?
Our package does not include air tickets. If the flight you booked is cancelled, you can rebook it yourself.
Are there any travel restrictions I should be aware off?
Some countries have entry restrictions in place for travelers who are either arriving directly from countries where there have been major coronavirus outbreaks, or have visited them within the past 14 days. This is a rapidly evolving situation so please check the FCO travel advice regularly to check if this affects you.
Terms & Conditions